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General Questions
Answers to common questions about Autofusion, our vehicles, and how the service works.
Booking & Eligibility
Eligibility, age limits, documents, and how to make or change a booking.
Collection, Delivery & Returns
Vehicle collection, delivery, handover, and returning the vehicle at the end of your hire.
Pricing, Payments & Deposits
Pricing, deposits, payment methods, mileage allowances, and what is included.
Insurance, Cover & Damage
Insurance cover, excess amounts, damage, accidents, and what you are responsible for.
Special Requests & Business Hire
Business hire, chauffeur services, long-term hire, and custom requirements.
Partner With Us
Information for vehicle hire and chauffeur businesses interested in partnering with Autofusion.
Chauffeur Bookings
How chauffeur bookings work, what is included, and how to make a booking.
Breakdown & Emergency Support
What to do if your vehicle breaks down and how roadside assistance works.
Vehicle Use & Restrictions
How you can — and cannot — use the vehicle during your hire.
Fines, Tolls & Charges
Who pays for fines, tolls, congestion charges, and how admin fees work.
Fuel, Charging & Running Costs
Fuel, charging, AdBlue, and other day-to-day running costs.
Cleaning, Condition & Fair Wear
Vehicle condition standards, fair wear and tear, and cleaning expectations.
Security, Misuse & Prohibited Activity
Vehicle tracking, misuse, and prohibited activity.
Cancellations, Refunds & No-Shows
Cancelling, rescheduling, no-shows, and refund eligibility.
Complaints & Dispute Resolution
How to raise a complaint and how disputes are reviewed.
Data, Privacy & Verification
How we collect, use, and protect your personal information.
Long-Term Hire & Contract Management
Long-term hire agreements, payments, servicing, and end-of-hire.
Accidents & Claims Process
What to do after an accident and how the claims process works.
Popular right now
The most-read articles across the Help Centre.
Is there an excess amount?
Yes, an insurance excess applies in the event of a claim, accident, theft, or damage.
Insurance, Cover & Damage
How do I make a booking?
You can make a booking directly through the Autofusion website or by contacting our support team for assistance.
Booking & Eligibility
Should I admit fault or agree to settle privately?
No, you should never admit fault, accept liability, or agree to private settlements without approval from Autofusion or the relevant insurer.
Accidents & Claims Process
What does the insurance cover?
Insurance cover is provided subject to the applicable policy terms and conditions linked to your booking.
Insurance, Cover & Damage
What is Autofusion Hire?
Autofusion Hire is a premium UK vehicle hire and leasing platform offering flexible short-term hire, long-term hire, business vehicle solutions, and chauffeur bookings.
General Questions
What should I do immediately after an accident?
If you are involved in an accident, your first priority should always be safety.
Accidents & Claims Process
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